Return & Exchange Policy

This policy complies with FTC mail-order rules and CPSC regulations for household cleaning products, with special provisions for the hygiene and usability characteristics of mops, towels, and trash cans. All returns and exchanges require a Return Authorization (RA) Number—returns without an RA number will be rejected.

Eligibility Requirements


  1. Time Limit

    All return/exchange requests must be initiated within 30 days of product delivery.

  2. Product Condition

    All products must be unused, unopened, and in original condition with all tags, packaging, and compliance documents intact (hygiene is a critical factor for cleaning supplies):

    • Mop: Unassembled or assembled but unused, original packaging intact, no signs of water exposure or cleaning use; mop heads unopened and unsoiled.
    • Towel: Unopened in original packaging, no stains, tears, or signs of washing/use; fabric tags intact.
    • Trash Can: Unused, no dents, scratches, or stains; original packaging intact; liners (if included) unopened.

  3. Defective/Incorrect Items

    Products with manufacturing defects (e.g., broken mop handles, frayed towel edges, cracked trash can bases) or wrong deliveries (incorrect size, color, material) are eligible for free returns or exchanges. Photo/video evidence of the defect is required for verification, and we cover all shipping costs.

  4. CPSC Recalled Items

    All CPSC-recalled products are eligible for free return, replacement, or full refund, regardless of purchase date. We will notify you immediately if any product you purchased is subject to a recall.


Non-Returnable & Non-Exchangeable Items


  1. Used products (e.g., mops with wet heads, towels that have been washed, trash cans with debris inside) due to hygiene concerns.
  2. Products damaged due to improper use, storage, or handling (e.g., mops broken from excessive force, towels bleached by harsh cleaners, trash cans dented from mishandling).
  3. Customized products (e.g., personalized trash can decals, monogrammed towels) with non-quality-related issues.
  4. Final sale items (marked "Final Sale" on the product page), except for defective or recalled items.
  5. Products with removed or damaged compliance labels (e.g., Prop 65 warning labels).

Return & Exchange Process


  1. Submit Request

    Contact customer service via phone, email, or the website’s return portal, provide your order number, describe the issue, and upload photo/video evidence (if applicable). We will review your request within 2 business days and issue an RA Number if approved.

  2. Shipping Arrangement

    • Defective/Incorrect/Recalled Items: We provide a prepaid shipping label and cover all shipping costs (no restocking fee applies).
    • Personal Reason Returns: You are responsible for all shipping costs. A 10% restocking fee applies to cover packaging and processing costs (this fee is waived for exchanges of the same product).

  3. Inspection & Processing

    Our quality team inspects returned items within 5 business days to verify condition and compliance with hygiene standards.

    • Eligible defective/incorrect items: Process a full refund (including original shipping fees) or exchange for the correct product, shipped free of charge within 3 business days.
    • Eligible personal reason returns: Deduct shipping costs and restocking fees, then issue a refund for the remaining product price.

  4. Refund Completion

    Refunds are credited to your original payment method within 7 business days after inspection approval. Credit card refunds may take an additional 1–3 business days for bank processing.