FAQ

Q1: Are your towels made with eco-friendly materials?


A: Yes! All our towels are made with 100% organic cotton or recycled polyester (depending on the product line), certified by OEKO-TEX to be free of toxic substances. They are highly absorbent, quick-drying, and safe for use in homes with kids and pets. We also use recyclable packaging for all towel products to reduce environmental impact.

Q2: What types of floors are your mops suitable for?


A: Our mops are designed for multi-surface use, including hardwood, tile, laminate, vinyl, and stone floors. We offer three main types:

  • Microfiber Mops: Gentle on hardwood floors, excellent for dust and light spills.
  • Spin Mops: Ideal for deep cleaning tile and laminate floors, with adjustable water wringing levels.
  • Steam Mops: Chemical-free cleaning for sealed floors (do not use on unsealed hardwood or carpet).

    Product pages list specific floor compatibility details, and our support team can recommend the best mop for your needs.

Q3: Can I use your trash cans outdoors?


A: We offer two lines of trash cans:

  • Indoor Trash Cans: Made with lightweight plastic or stainless steel, designed for bathroom, kitchen, or office use—not weather-resistant and should not be used outdoors.
  • Outdoor Trash Cans: Made with heavy-duty, weather-resistant plastic or galvanized steel, with tight-fitting lids to keep out rain and pests. These are suitable for patios, garages, and backyard use.

    Check the product description to confirm if a trash can is rated for outdoor use.

Q4: Are your products safe for homes with pets and children?


A: Yes! All our products comply with CPSC safety standards and Prop 65 regulations:

  • Mop handles have non-slip grips and no sharp edges.
  • Towels are free of toxic dyes and chemicals, safe for pet beds and baby spills.
  • Trash cans have stable bases to prevent tipping (outdoor models have weighted bottoms), and lids that are easy for adults to open but difficult for young children.

    We recommend keeping cleaning products (used mops, dirty towels) out of reach of pets and children.

Q5: Do you offer bulk discounts for businesses or organizations?


A: Yes! We offer tiered bulk discounts for offices, hotels, restaurants, schools, and cleaning companies, with free standard shipping for all U.S. locations:

  • 20–49 units: 15% off retail price + free product samples.
  • 50–99 units: 25% off retail price + dedicated account manager.
  • 100+ units: 35% off retail price + customized packaging options + extended warranty.

    Contact our wholesale team at wholesale@homecleanezusa.com for a custom quote and order details.

Q6: How should I care for my towels to maximize their lifespan?


A: Follow these care tips to keep your towels soft and absorbent:

  1. Wash towels in warm water (avoid hot water, which causes shrinkage).
  2. Use mild detergent—avoid fabric softeners (they coat fibers and reduce absorbency).
  3. Tumble dry on low heat or air dry to prevent fading and fraying.
  4. Do not bleach towels unless specified on the care label (bleach damages fibers over time).
  5. Wash new towels separately before first use to remove excess dye and lint.